Urgent repairs BACKUP

Urgent repairs are issues that pose an immediate risk to your safety, health, security or could cause significant damage to the property. If you experience an urgent repair, please contact us as soon as possible so we can arrange prompt assistance and minimise any further impact.

Examples of urgent repairs include:

• Burst water pipes or major water leaks
• Blocked or broken toilets (where no other toilet is available)
• Serious roof leaks causing water ingress
• Gas leaks or suspected gas faults
• Dangerous electrical faults or power failures
• Failure of essential services such as hot water, heating or cooling (where required)
• Broken external doors, locks or windows affecting property security
• Storm, fire or impact damage that makes the property unsafe